Minimum Spend	£99 (£249 Max)	£280
Available Credit Terms	Pay Later (30 Days) Pay in 3 (Pay in 3 Payments)	12, 24, 36 or 48 Months
APR	0%	12 Months - 0% APR 24, 36 or 48 Months - 9.9% APR  Spend: £2,499+ 36 Month Agreements - 0% APR
Deposit	Pay Later: No Deposit Pay in 3: First of 3 instalments (33%)	10% of Total Order Value
	See Below for Further Information	See Below for Further Information

1. Klarna -

Pay for your purchase in 3 easy installments taken monthly on orders £99-£249
No interest, fees or late payment charges - ever.

• Get what you love now. Pay over time.
• One part payment at purchase and 2 further payments at 30 and 60 days
• Automatically collected monthly from your chosen debit or credit card
• No interest or fees - ever
• No credit application required
• Simple and safe
• On order values from £99 to £249 (see below for higher value orders)

Shop with just a few clicks!

 

Shopping with Klarna

You can view all of your Klarna purchases and payment schedule simply by logging onto Klarna.com/uk. If you need further assistance you can contact our customer care team for free, or use our online chat service.

Peace of mind with Klarna’s buyer protection

You only pay for goods you receive. If you don't receive what you ordered, call our customer services and we’ll help resolve the issue.

More about Klarna’s Buyer Protection

FAQs

Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smooth payments to more than 100,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.

How does Pay later in 3 work?

Pay later in 3 will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Formby Cycles and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. 

Am I eligible for Pay later in 3?

To use Pay later in 3 you must be at least 18. Whilst this option is widely promoted, Pay later in 3 is subject to your financial circumstances. When choosing Pay later in 3, our assessment will not affect your credit rating.

How can I increase my chances of being accepted for Pay later in 3?

Klarna is unique and offers Pay later in 3 based on a number of factors such as the order value, previous order history and item availability. 

If you are 18 or over, you can improve your chances of being offered Pay later in 3 by ensuring you provide your full name and accurate address details and shipping to your registered billing address.

All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna using Pay later in 3, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

Will a credit search take place against me?

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Formby Cycles run credit searches against you that could impact your credit rating. 

Why have I not been offered Pay later in 3?

Although Pay later in 3 is widely promoted it is not always universally available. The Pay later in 3 payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.

What are my payment options with Klarna?

Payment for your Pay later in 3 will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment.

What happens if I cancel or return my order?

As soon as Formby Cycles have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due.

What happens if I don’t pay for my order?

Klarna will automatically attempt to collect your payment for your Pay later in 3 purchase at Formby Cycles from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment. 

I have been asked to go to Klarna's site. Is this correct?

You can view all of your Klarna purchases and payment schedule simply by logging onto Klarna.com/uk.  

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna you need to provide your name, address, email address and mobile phone number. For some orders you may need to provide your date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important that you give us the correct details, as otherwise you will not receive the payment information.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Formby Cycles. All transactions take place via connections secured with the latest industry standard security protocols.

Can I pay before the due date?

Yes - The total instalment plan can be paid off early in the Klarna app.

Have you received my payment?

Klarna will notify you via email and push notification when a payment is due and when this has successfully be collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com/uk.

What happens to my statement, when I've returned the goods?

Once Formby Cycles has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments.

I've received a statement, but I've not yet received my goods.

In the event that your goods have not been received please call Formby Cycles to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment.

I have cancelled my order. How long will it take until I receive my refund?

As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

I have asked for a refund. How will I be refunded?

Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

I haven’t received an email with my statement/payment information.

You can log in at www.klarna.com/uk, where you will find all of your orders and payment schedule information.

I still have questions regarding payment, how can I get in touch?

Visit Klarna’s Customer Service for a full list of FAQ’s, live chat and telephone options.

Contact Klarna 

If you need further assistance you can contact Klarna’s customer care team for free, or use our online chat service.

Please find links below to Klarna's website where you can find more information on Klarna.

Click here for information regarding Klarna’s products..

Click here for frequently asked questions or Klarna's Customer Service

www.klarna.com/uk/customer-service
 
Local number: 0203 0050 833
Freephone number: 0808 1893 333

2. V12 Retail Finance - 

Applying Online - Orders £280 and over.

Spend £280 or more across our website and apply for our finance options, you pay just a 10% deposit. Credit provided subject to status.

1. Spread the cost over 12 months 0% APR

Representative Example Spend £1,550:

• 10% deposit
• Loan term: 12 months
• Monthly repayments: £116.25
• Representative APR: 0.0%
• Cost of credit: £0
• Total amount payable: £1,550
• Subject to terms and status 

2. Spread the cost over 48 months 4.89% APR

Representative Example Spend £1,550:

• 10% deposit
• Loan term: 48 months
• Monthly repayments: £31.99
• Representative APR: 4.89%
• Cost of credit: £140.52
• Total amount payable: £1,690.52
• Subject to terms and status 

To apply for finance you must: 

• Spend over £280
• is 18 or older
• is, or their partner is, in permanent paid employment, self-employed, retired and receiving a pension, working student in part time work or in receipt of a disability benefit
• has been a resident in the UK for at least 3 years
• has a debit or credit card in their name, which is registered to their address, in order to pay for the deposit (if applicable)
• has a Bank or Building Society current account available (you’ll need this to complete the direct debit instruction)

+ If you are retired and receive a pension or registered disabled and unable to work, V12 Retail Finance may ask for proof of sufficient income.

Applying online is quick and easy! Just select the finance option as you go through the checkout and upon completion of your order you will be directed to V12, our finance provider, to complete your application.

All examples are for illustrative purposes only and exact payment terms will be agreed upon acceptance and completion of your application.

In the first 30 days after purchase, you have the right to reject the goods. This means you can return an item that doesn't meet the three criteria for a full refund.

Formby Cycles is registered in England 07464591, registered office Units G1-G3, Liver Industrial Estate, Long Lane, Aintree, Liverpool, L9 7ES

Formby Cycles Limited acts as a credit broker and offers credit products online from Secure Trust Bank Plc trading as V12 Retail Finance. We may receive a commission if your application is successful, and the amount may vary depending on the product chosen and the amount of credit taken out. Formby Cycles Limited is authorised and regulated by the Financial Conduct Authority and is the broker and not the lender. Our FCA registration number is 717708. Formby Cycles Limited offers credit products from Secure Trust Bank PLC trading as V12 Retail Finance. Credit is provided subject to affordability, age and status. Minimum spend applies. Not all products offered by Secure Trust Bank PLC are regulated by the Financial Conduct Authority.

Not all products offered by Secure Trust bank T/A V12 Retail Finance are regulated by the FCA.

FCA Regulated Products And Services Complaints
Procedure
At Formby Cycles we are committed to providing our customers with the best possible service. We take accountability and want to make sure we deliver on our promises, however we understand that sometimes things do not always go to plan, and we may need to put things right.

If you are not satisfied with any product or service, we have provided; our internal complaint handling procedures are there to support you and recognise your concerns. We always aim to investigate complaints quickly, to identify the root cause, prevent any re-occurrence and, wherever possible, resolve the complaint to the customer’s satisfaction. If our service does not meet our usual high standards, we will take action to rectify the issue.

If we receive a complaint which is the responsibility of one of our partners (e.g. V12 Retail Finance) providing a regulated product or service, your concerns will be referred to them in writing. We will also contact you confirming that your complaint has been referred on and provide our partner details.

If you have any support needs or requirements, please let us know so we can provide further support throughout your complaint.

You can contact us at formby.cycles@taskergroup.co.uk alternatively call us on 01704 835720

Whilst your complaint is being investigated, you will receive updates on the progress of the investigation via email/telephone/post (let us know which is best).

On the rare occasion that we are unable to resolve a complaint within eight (8) weeks of receipt, we will write to you explaining the reasons for the delay and give you an indication of when we expect to be able to provide a resolution.

What To Do If We Can't Reach An Agreement?
We want to be able to resolve your complaint to your full satisfaction. However, if you feel our response to your complaint does not fully address all your concerns, please let us know, so we can see if we can provide any more assistance.

If you are not satisfied with our response to your complaint or we have not provided a final response to your complaint within eight (8) weeks of receipt, you can refer the matter to the Financial Ombudsman Service. You must contact them within six (6) months of the date of our final response letter to you.

They can be contacted in the following ways:

Post: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Telephone: 0300 123 9123
E-mail: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk